Job Description
-Transaction & Transformational audits
-Maintaining quality as per SLA
-Knowledge Transfer and coaching ability.
Responsibilities:
-To generate quality scores based on Audit.
-To give regular feedback to the associate on Errors identified.
-To attend client feedback calls and transfer the updates to associates.
-Respond to queries on the floor and guide the associates.
-Identify client preferences and nuances to improve the service quality.
-Participate in calibration sessions.
-Update knowledge regularly based on answers to queries and process updates.
-Identify areas for improvement and contribute to process improvement.
Experience, Knowledge, Skills required:
-Good medical Knowledge
-Excellent communication skills
-Medical transcription (Editor) Experience / Pharmacovigilance (QA) Experience
-Organizational requirements:
-Quality management of CARE vertical
-Core Competencies/Attributes required:
-Problem solving ability
-Eye for details
-Ability to categorize errors as per the severity and share the feedback accordingly
Education:
MBBS.
BDS.
BAMS.
BHMS.
Nurses.
Pharmacists.
Life Science & Other Graduates (With Medical Transcription Background)
Salary: Not Disclosed by Recruiter
Industry:KPO / Research / Analytics
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Quality
Role:Quality Assurance/Quality Control Executive
Employment Type: Permanent Job, Full Time
Keyskills
Quality Analysis Medical transcription Pharmacovigilance MBBS BDS BAMS BHMS
Desired Candidate Profile
Please refer to the Job description above
Education-
UG: BDS – Dentistry, MBBS – Medicine, BAMS – Any Specialization, BHMS – Any Specialization
PG:Any Postgraduate – Any Specialization
Doctorate:Any Doctorate – Any Specialization
Company Profile:
Inventurus Knowledge Solutions Private Limited
IKS Health is a leading global healthcare company that provides a suite of products and services that help US-based hospitals, physician groups, and other healthcare providers operate more effectively and efficiently. Founded in 2007, IKS has over 3,300 employees based at our facilities/offices in Mumbai and Hyderabad in India, and Chicago, Montgomery, Denver, Los Angeles and New York in the United States. We work for about 30 large healthcare organizations, including several billion dollar organizations, and we have about $5 billion in client revenue under management.We are a privately held company; our majority shareholder is Rakesh Jhunjhunwala, one of the leading investors in Asia.
