Cognizant is Hiring Team Leader Medical Coding on 27th Aug 2016

Essential Skills / Personality Traits:

• Should have handled a team of 20 associates
• 6+years experience with at-least 2 years in Team Leading responsibilities
• Willingness to work in night shifts
• Experience in voice background handling escalation calls
• Must be a very hands on individual who can roll up his/her sleeves to accomplish the desired results
• Analytical Skills : Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification
• Decision making : Exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service within the functional area
• Quality : Demonstrates accuracy and thoroughness and overall quality of work is as per the requirements specified
• Teamwork : Gives and welcomes feedback, contributes to building positive team spirit, supports everyones efforts to succeed
• Communication : Clear and good verbal and written communication skills; expresses opinion without hesitation
• Ethics : Treats people with respect, keeps commitments and works with integrity

Operational Responsibilities :

• Lead a team of 20 associates
• Day to day management of operations, SLAs and interfacing with the client
• Review Disability claims, Summarization of Medical and Financial statements received from the Claimants
• Take / Make escalation calls to Claimant, Employers as part of claim review process
• Develop, maintain and revise Standard Operating Procedures and training documents as required
• Working with the delivery manager to ensure process compliance to organizational and client specific requirements
• Drive process improvements, people engagement and performance management
• Groom and mentor team members
• Support organizational and project initiatives along with the delivery manager